Frequently Asked Questions

Booking a tutoring session with TutorTok is easy and convenient. To get started, simply go to our website and click on the "Appointments" tab. From there, you can browse our list of available tutors and select the one that best fits your needs.

If you find that no times are available for your preferred tutor, it may be because they are fully booked or unavailable at the moment. In this case, we recommend contacting the tutor directly to see if they have any alternative availability or can suggest another tutor who may be able to help you.

Once you have selected your tutor and a time slot that works for you, simply follow the prompts to complete the checkout process and confirm your appointment. You will receive a confirmation email with all the details of your session.

At TutorTok, we strive to make our online tutoring sessions as convenient and accessible as possible. That's why all of our sessions are conducted over Zoom, a user-friendly and reliable video conferencing platform that allows you to connect with your tutor from anywhere with an internet connection.

Once you have booked a session with one of our tutors, you will receive a confirmation email that includes a Zoom link for your scheduled session. If for any reason you do not receive this email, we recommend checking your spam folder first, as sometimes our emails can get filtered there. If you still can't find the email, please don't hesitate to contact us, and we will be happy to help you get connected with your tutor.

During your session, you and your tutor will be able to share screens, use a virtual whiteboard, and communicate through video and audio to create an interactive and engaging learning experience. Our tutors are trained to adapt their teaching methods to your learning style and pace, so you can get the most out of your session!

At TutorTok, we understand that unexpected events can sometimes interfere with your scheduled tutoring sessions. That's why we offer a convenient rescheduling option that allows you to easily adjust the time of your session to a more convenient time for you.

If you need to reschedule your session, simply locate the confirmation email that you received initially when you booked your appointment. Within that email, there should be an option to reschedule your session. Click on that option and select your new time slot that works for you. Once you've made your selection, you will receive a new confirmation email that includes the updated Zoom link for your rescheduled session.

If for any reason you are unable to reschedule your session through the confirmation email, or if you have any other questions or concerns about rescheduling, we encourage you to contact your tutor directly. They will be happy to assist you and find a time that works for both of you.

At TutorTok, we understand that plans can change unexpectedly, and sometimes you may need to cancel a scheduled tutoring session. We want to make this process as easy and stress-free as possible for you, which is why we have a cancellation policy in place.

If you need to cancel a scheduled session, you can do so up to 2 hours before the scheduled start time of your session. To cancel your session, simply locate the confirmation email that you received when you booked your appointment and follow the prompts to cancel your session. Once you cancel your session, you will receive a refund in accordance with our refund policy.

If for any reason you do not receive your refund, or if you have any questions or concerns about our cancellation or refund policy, please do not hesitate to contact us. Our customer support team is available to help you resolve any issues or concerns you may have.

If you have signed up for a TutorTok membership, you will receive a confirmation email once your membership has been activated. This email will contain all the information you need to access your membership benefits, including access to exclusive content, special discounts, and more.

To access your membership, simply log in to your TutorTok account using the email and password you provided during the sign-up process. Once you are logged in, you should see new tabs or sections on the main menu that are specific to your membership level. These tabs will give you access to all the benefits and resources included in your membership.

If for any reason you do not see the new tabs or sections on the main menu, please contact us immediately. Our customer support team will be happy to assist you and ensure that you have full access to all the benefits and resources that come with your membership.

If you have any other questions or concerns that have not been addressed here, we encourage you to visit our contact page to submit a request. Our customer support team is always available to assist you with any issues or questions you may have, and we are committed to providing you with the highest level of service possible.

On our contact page, you can submit a request for assistance or get in touch with us via email. Simply provide us with a brief description of your question or concern, and one of our team members will get back to you as soon as possible.

We value your feedback and strive to continuously improve our services to better meet your needs. If you have any suggestions, comments, or concerns, please do not hesitate to let us know. We appreciate your business and look forward to hearing from you soon.